Did You Know?
As a residential customer, approximately only 16% of your hydro payment goes to Hydro Hawkesbury Inc.
Did You Know?
As a residential customer, approximately only 16% of your hydro payment goes to Hydro Hawkesbury Inc.
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eBilling and eCare

It is practical, safe & free!

Electronic billing service  ebilling  is a convenient, safe and free tool that allows you to view your bills online 24 hours a day, 7 days a week.  By subscribing to the service of ebilling, you will receive an email telling you that your most recent bill is available online, therefore, no more paper invoices and less storage.  Furthermore, it is profitable for you and helps preserve the environment!

In addition, the eCARE electronic service offers a detailed view of your bills, your consumption history; allows you to download your meter reading statements and to compare your electrical consumption plus your invoices, submit applications online, and much more.  Our expert advisors are at your disposal to help you take full advantage of this solution, help you setup the initial configuration and ongoing support.

  • No more paperwork!
  • Pre-authorized payment available!
  • Accessible anywhere at any time!



Dear Customer,

Hydro Hawkesbury Inc. will be updating its online portal to serve you better.

YOUR ATTENTION IS NEEDED: Keep a copy of your last bill either print or save a copy to have all the information on hand. You will receive another email asking you to create Your Username & Password for My Account when the new portal is live.


When the new portal is available on June 25, 2024, you must create a new username and password to access the updated My Account portal and begin exploring the newest tools and features.


IMPORTANT! Links to the previous portal will no longer be valid and you will be unable to login. Once you've created a new username and password, your consumption and billing data will be available for viewing/accessing in the updated My Account online portal.


Have questions and want to talk to us?
Contact Customer Service at or 613-632-6689 to verify these instructions, or if you need assistance with creating a new username or creating your password. We can be reached during regular business hours - Monday to Friday 9:00 a.m. to 4:00 p.m.