RESIDENTIAL
SERVICES

Did You Know?
As a residential customer, approximately only 16% of your hydro payment goes to Hydro Hawkesbury Inc.
Did You Know?
As a residential customer, approximately only 16% of your hydro payment goes to Hydro Hawkesbury Inc.
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1-888-855-3106

General Information

Renovators/Contractors

If you're renovating your home, here are some helpful tips and useful advice regarding electrical service to keep in mind.

Renovation Electricity Checklist

  • Advise Hydro Hawkesbury Inc. at 613-632-6689.
  • Advise the Electrical Safety Authority at 1-877-372-7233
  • Allowing as much lead time as possible

Call Before You Dig

If you or your contractor plan to install a pool, fence, plant a tree, dig a garden, landscape, excavate, or add a room to a house, call Ontario One Call at 1-800-400-2255 to locate buried cables. This is a FREE service for excavators and homeowners, 24 hours a day, seven days a week.

Disconnection of Electricity Service

With the receipt of a written request from the homeowner (Outage Request Form), Hydro Hawkesbury Inc. will disconnect the supply of electricity to a vacant premise. If the service is disconnected for more than six months the Electrical Safety Authority (ESA) may require that the service conform to its current code requirements when re-energised. We recommend you call the ESA at 1-877-372-7233 (1-877-ESA-SAFE) regarding possible electrical contractor work and ESA permit / inspection fees.

  • Be sure you or your contractor follows all local building codes, the Ontario Electrical Safety Code, bylaws and permit requirements.
  • All electrical work must be inspected and approved by the Electrical Safety Authority. This inspection must be done prior to covering any wiring with drywall or any other wall/ceiling materials.
  • Have a qualified electrician look at your electrical supply, panel and wiring to determine what alterations or additions will be required for your renovation and make arrangements for an electrical inspection.
  • Consider fire precautions in any renovation. Do you have multiple exits from your renovated space?. Can windows be used as exits?. Do you have fire extinguishers and smoke detectors installed?

Upgrading Service/Electrical Panel, Relocating Your Meter

If your renovations include upgrading your electrical service/panel and/or moving your electric meter outdoors, call our Customer Service Desk at (613) 632-6689.

Overhead Wires

If you’re renovating or remodelling the exterior of your home, remember an aluminum ladder, antenna or any other metal tool that contacts a power line can cause a neighbourhood power failure and result in severe injury or electrocution. Look up first!

Safety of Electrical Work

There are a number of regulations in place to ensure that electrical installations are safe:

  • An electrical inspection permit should be obtained from the Department of the Electrical Safety Authority of Ontario 1-877-372-7233, which is the authority responsible for ensuring compliance with the Ontario Electrical Safety Code.
  • Equipment and materials installed as part of the work must be approved by the Canadian Standards Association or the Department of the Electrical Safety Authority of Ontario 1-877-372-7233.

NEW PORTAL

YOU RECENTLY RECEIVED AN EMAIL FROM HYDRO HAWKESBURY. IT'S NOT A SCAM

Dear Customer,

Hydro Hawkesbury Inc. will be updating its online portal to serve you better.

YOUR ATTENTION IS NEEDED: Keep a copy of your last bill either print or save a copy to have all the information on hand. You will receive another email asking you to create Your Username & Password for My Account when the new portal is live.

 

When the new portal is available on June 25, 2024, you must create a new username and password to access the updated My Account portal and begin exploring the newest tools and features.

 

IMPORTANT! Links to the previous portal will no longer be valid and you will be unable to login. Once you've created a new username and password, your consumption and billing data will be available for viewing/accessing in the updated My Account online portal.

 

Have questions and want to talk to us?
Contact Customer Service at service@hydrohawkesbury.ca or 613-632-6689 to verify these instructions, or if you need assistance with creating a new username or creating your password. We can be reached during regular business hours - Monday to Friday 9:00 a.m. to 4:00 p.m.