RESIDENTIAL
SERVICES

Did You Know?
As a residential customer, approximately only 16% of your hydro payment goes to Hydro Hawkesbury Inc.
Did You Know?
As a residential customer, approximately only 16% of your hydro payment goes to Hydro Hawkesbury Inc.
Previous slide
Next slide
1-888-855-3106

Trees & Surface Finishing

Electrical Permit (ESA)

he Electrical Safety Authority is responsible for enforcing a level of public electrical safety across Ontario that will keep the residents safe where they live, work and play.

The Electrical Safety Authority works independently and with other organizations to provide information and services to the public that can protect you against potential shock and fire hazards.

Standards to ensure safe electrical products and installations have existed for more than 100 years – and inspections have been, and continue to be, the primary mechanism for identifying potential fire and shock hazard.

Electrical inspections are designed to help protect the people in your home or building from electrical hazards. When you do electrical work at home, you must communicate with ESA to obtain an electrical inspection permit.

Inspections are handled by the Electrical Safety Authority (ESA). An Inspector from the ESA will check any electrical work to make sure it meets the requirements defined in the Ontario Electrical Safety Code, which sets provincial standards for safe electrical installations and electrical products.

Electrical inspections are the law

Electrical inspections are required in order to comply with requirements of the Electricity Act 1998 and the Ontario Electrical Safety Code (Ontario Regulation 10/02). It’s the law. All electrical installations, renovations and alterations are required to have an electrical inspection.

Whether you hire an electrical contractor or do the work yourself, all electrical installations or changes must be inspected to ensure they comply with the Ontario Electrical Safety Code. This applies to private homes, offices, industrial buildings and income properties.

To contact an Electrical Safety Authority representative for information, or to apply for an inspection, call 1-877-372-7233 (1-877-ESA-SAFE.) www.esasafe.com

NEW PORTAL

YOU RECENTLY RECEIVED AN EMAIL FROM HYDRO HAWKESBURY. IT'S NOT A SCAM

Dear Customer,

Hydro Hawkesbury Inc. will be updating its online portal to serve you better.

YOUR ATTENTION IS NEEDED: Keep a copy of your last bill either print or save a copy to have all the information on hand. You will receive another email asking you to create Your Username & Password for My Account when the new portal is live.

 

When the new portal is available on June 25, 2024, you must create a new username and password to access the updated My Account portal and begin exploring the newest tools and features.

 

IMPORTANT! Links to the previous portal will no longer be valid and you will be unable to login. Once you've created a new username and password, your consumption and billing data will be available for viewing/accessing in the updated My Account online portal.

 

Have questions and want to talk to us?
Contact Customer Service at service@hydrohawkesbury.ca or 613-632-6689 to verify these instructions, or if you need assistance with creating a new username or creating your password. We can be reached during regular business hours - Monday to Friday 9:00 a.m. to 4:00 p.m.