RESIDENTIAL
SERVICES

Did You Know?
As a residential customer, approximately only 16% of your hydro payment goes to Hydro Hawkesbury Inc.
Did You Know?
As a residential customer, approximately only 16% of your hydro payment goes to Hydro Hawkesbury Inc.
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1-888-855-3106

About Your Bill

Did you know?

As a residential customer, approximately 16% of your hydro payment goes to Hydro Hawkesbury Inc

Hydro Hawkesbury Inc. is responsible for ensuring the safe and reliable delivery of electricity to all of our customers while keeping our rates affordable. Comparisons to other distributors have consistently shown that Hydro Hawkesbury is one of the most efficient in the province, with operating, maintenance and administration costs lower than the provincial average.

Hydro Hawkesbury Inc.’s delivery charge represents only a small portion of your bill. We pass on the remaining charges, without mark-up to their respective parties on your behalf.

How electricity works

Electricity dissipates from the point of generation to your home or business.

When electricity travels along power lines and through equipment such as transformers, a small amount of electricity is consumed as energy. This energy is lost primarily as heat. To compensate for this effect, more power must be generated for you than you actually use.

On your bill, you will see the amount of power consumed labeled as “kWh Consumption” while the loss-adjusted, actual generated amount appears under “adjusted consumption”. This is the billed amount. Since energy dissipation is unavoidable, the best way to reduce your bill is to conserve – especially during peak hours.

NEW PORTAL

YOU RECENTLY RECEIVED AN EMAIL FROM HYDRO HAWKESBURY. IT'S NOT A SCAM

Dear Customer,

Hydro Hawkesbury Inc. will be updating its online portal to serve you better.

YOUR ATTENTION IS NEEDED: Keep a copy of your last bill either print or save a copy to have all the information on hand. You will receive another email asking you to create Your Username & Password for My Account when the new portal is live.

 

When the new portal is available on June 25, 2024, you must create a new username and password to access the updated My Account portal and begin exploring the newest tools and features.

 

IMPORTANT! Links to the previous portal will no longer be valid and you will be unable to login. Once you've created a new username and password, your consumption and billing data will be available for viewing/accessing in the updated My Account online portal.

 

Have questions and want to talk to us?
Contact Customer Service at service@hydrohawkesbury.ca or 613-632-6689 to verify these instructions, or if you need assistance with creating a new username or creating your password. We can be reached during regular business hours - Monday to Friday 9:00 a.m. to 4:00 p.m.