RESIDENTIAL
SERVICES

Did You Know?
As a residential customer, approximately only 16% of your hydro payment goes to Hydro Hawkesbury Inc.
Did You Know?
As a residential customer, approximately only 16% of your hydro payment goes to Hydro Hawkesbury Inc.
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1-888-855-3106

About Your Bill

Did you know?

As a residential customer, approximately 16% of your hydro payment goes to Hydro Hawkesbury Inc

Hydro Hawkesbury Inc. is responsible for ensuring the safe and reliable delivery of electricity to all of our customers while keeping our rates affordable. Comparisons to other distributors have consistently shown that Hydro Hawkesbury is one of the most efficient in the province, with operating, maintenance and administration costs lower than the provincial average.

Hydro Hawkesbury Inc.’s delivery charge represents only a small portion of your bill. We pass on the remaining charges, without mark-up to their respective parties on your behalf.

How electricity works

Electricity dissipates from the point of generation to your home or business.

When electricity travels along power lines and through equipment such as transformers, a small amount of electricity is consumed as energy. This energy is lost primarily as heat. To compensate for this effect, more power must be generated for you than you actually use.

On your bill, you will see the amount of power consumed labeled as “kWh Consumption” while the loss-adjusted, actual generated amount appears under “adjusted consumption”. This is the billed amount. Since energy dissipation is unavoidable, the best way to reduce your bill is to conserve – especially during peak hours.

Electricity Safety Survey

Electricity Safety Survey

Complete our ONLINE SURVEY and enter in our draw for 1 grand prize of $500 credit to be applied on your electricity bill.  The $500 prize will be available to customers who did participate in the survey.  Survey end date is  March 20 2024.

You must have an active account with Hydro Hawkesbury to be eligible for the draw.

OUTAGE EXPLAINED February 19th 2024

February 19th 2024. The outage that affected the West part of town around 9:54 pm was caused by the feed from Hydro One’s 115,000V . A large part of Eastern Ontario was affected. The outage was for approximately 5 minutes.