RESIDENTIAL
SERVICES

Did You Know?
As a residential customer, approximately only 16% of your hydro payment goes to Hydro Hawkesbury Inc.
Did You Know?
As a residential customer, approximately only 16% of your hydro payment goes to Hydro Hawkesbury Inc.
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1-888-855-3106

Payment Options

How to Pay Your Bill

Hydro Hawkesbury Inc. offers many convenient methods of payment. To avoid interest charges, please ensure you allow sufficient time for the payment to reach us by the due date. This time may vary depending on how you pay your bill.

Pre-authorized Payment

Once you have enrolled, your payment will be automatically deducted from your bank account. You will continue to receive a bill detailing your account charges and the “Amount Due” will be automatically withdrawn on the “Due Date.”

  • Standard Billing

Your bill is based on the actual amount of electricity you use during a given billing period.

  • Budget Billing

With this plan, you can average out your electricity payments over a longer period of time. You will receive a bill; however, your bank account will be debited on the 1st, 16th OR the 20th of each month depending on your preference. Your monthly budget amount will be based on your projected annual electricity use and the price of electricity.

Enrol in Pre-Authorized

pdfTo access our enrolment form, and upon completion, forward it to us along with a VOID cheque to:

Hydro Hawkesbury Inc.
850 Tupper St.
Hawkesbury ON K6A 3S7

Telephone or Internet payment.

You may pay your bill through a bank, trust company, or financial institution using the Internet or by telephone.

Payment by mail

Forward your payment by cheque or money order to:

Hydro Hawkesbury Inc.
850 Tupper St.
Hawkesbury ON K6A 3S7

Do not send cash through the mail. Also, always make sure that your remittance stub (the top part of your bill) is enclosed with your payment and that all 10-digits of your account number are written on the front of your cheque or money order.

Payment at a financial institution

Hydro Hawkesbury Inc. has arranged, with most major financial institutions, to accept payment at their local branch offices. You will need the remittance stub of your Hydro Hawkesbury bill to pay this way.

Payment at Hydro Hawkesbury's office

Our customer service representatives will accept payments by cheque, money order, debit card or cash. You may also deposit your cheque or money order along with the remittance stub, in the drop box located outside the front door at our Tupper St. office.

Credit card payments (Master Card and Visa)

This payment option is available through our E-Billing service or by telephone. A convenience fee of 2.5% will be charged per transaction. Your payment will be received and posted to your account on the next business day.

NEW PORTAL

YOU RECENTLY RECEIVED AN EMAIL FROM HYDRO HAWKESBURY. IT'S NOT A SCAM

Dear Customer,

Hydro Hawkesbury Inc. will be updating its online portal to serve you better.

YOUR ATTENTION IS NEEDED: Keep a copy of your last bill either print or save a copy to have all the information on hand. You will receive another email asking you to create Your Username & Password for My Account when the new portal is live.

 

When the new portal is available on June 25, 2024, you must create a new username and password to access the updated My Account portal and begin exploring the newest tools and features.

 

IMPORTANT! Links to the previous portal will no longer be valid and you will be unable to login. Once you've created a new username and password, your consumption and billing data will be available for viewing/accessing in the updated My Account online portal.

 

Have questions and want to talk to us?
Contact Customer Service at service@hydrohawkesbury.ca or 613-632-6689 to verify these instructions, or if you need assistance with creating a new username or creating your password. We can be reached during regular business hours - Monday to Friday 9:00 a.m. to 4:00 p.m.