Electrical
safety

Did You Know?
As a residential customer, approximately only 16% of your hydro payment goes to Hydro Hawkesbury Inc.
Did You Know?
As a residential customer, approximately only 16% of your hydro payment goes to Hydro Hawkesbury Inc.
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Trees and Lanscape

If any Hydro Hawkesbury Inc. related activity requires the trimming, cutting or removal of vegetation, or removal of other landscaping or surface finishing, the activity and the re-instatement will be done at the owner’s expense.

Near Overhead Infrastructure

A tree shall be placed so that at maturity it is no closer than 2.0m to a Hydro Hawkesbury distribution pole. When a tree is to be placed within 5.0m of either side of an overhead pole line, the selected tree species shall at maturity be shorter than the lowest of either six meters or the distance to the lowest overhead communications or current carrying conductor, subject to Canadian Standard Association CSA C22.3 and the Ontario Electrical Safety Code.

Hiding Electricity Distribution Equipment

Landscaping, blocking access, or covering up electricity distribution infrastructure is not permitted. Distances should correspond to the requirements of The Canadian Standard Association CSA C22.3 and the Ontario Electrical Safety Code. Should the asset need to be operated, maintained or replaced, the homeowner will be responsible for added cost should Hydro Hawkesbury Inc. have to remove the obstruction or power restoration is delayed.

NEW PORTAL

YOU RECENTLY RECEIVED AN EMAIL FROM HYDRO HAWKESBURY. IT'S NOT A SCAM

Dear Customer,

Hydro Hawkesbury Inc. will be updating its online portal to serve you better.

YOUR ATTENTION IS NEEDED: Keep a copy of your last bill either print or save a copy to have all the information on hand. You will receive another email asking you to create Your Username & Password for My Account when the new portal is live.

 

When the new portal is available on June 25, 2024, you must create a new username and password to access the updated My Account portal and begin exploring the newest tools and features.

 

IMPORTANT! Links to the previous portal will no longer be valid and you will be unable to login. Once you've created a new username and password, your consumption and billing data will be available for viewing/accessing in the updated My Account online portal.

 

Have questions and want to talk to us?
Contact Customer Service at service@hydrohawkesbury.ca or 613-632-6689 to verify these instructions, or if you need assistance with creating a new username or creating your password. We can be reached during regular business hours - Monday to Friday 9:00 a.m. to 4:00 p.m.