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Manage your account online

  • Fast, easy and secure
  • Review bills 24 / 7
  • Simplified record keeping
  • Environmental savings
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Power outages

Check out the link below to view power outage notices or call us to report one.
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OESP programs

Financial help for low income households
OEB SiteSupport CEO
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Introducing customer choice

Time-of-use customers can now choose to pay Tiered prices instead.
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Election Form
Questions and answers

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BILLING & PAYMENTS

PAYMENT OPTIONS

We offer many convenient methods of payment and solutions to control your budget.

EBILLING & ECARE

Manage your account online. Fast, easy and secure. Simplify your operations and save paper.

PRE-AUTHORIZED PAYMENTS

Control your budget. Pay the same amount each month based on your average consumption.

STAY INFORMED
  • report a power outage
  • outages in your area
  • maintenance work
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STAY SAFE
  • call before you dig
  • trees and landscape
  • emergency preparedness
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Services

RESIDENTIAL

This section offers tools to help you manage your Hydro Hawkesbury Inc.'s account.

COMMERCIAL

This section offers tools to help you manage your Hydro Hawkesbury Inc. account.

TIME OF USE RATES

Ontario's electricity market is changing. All homes and small businesses across Ontario will be billed for electricity using Time-of-Use rates.

CONSUMPTION RATES

View current consumption rates for Hydro Hawkesbury.

REGULATED PRICE PLAN

Get the Rpp rates

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Customer satisfaction survey

CUSTOMER SATISFACTION SURVEY

A CHANCE TO WIN $100 BY PARTICIPATING IN THE CUSTOMER SURVEY

Click here to complete our  ONLINE SURVEY    and enter in our draw to win  1 grand prize of $100 credit to be applied on your electricity bill.  The $100 prize will be drawn between the customers who did participate in the survey.  Survey end date is August 31/2025.  The draw will be September 15, 2025.

You must have an active account with Hydro Hawkesbury to be eligible for the draw.

 

ELECTRICITY SAFETY SURVEY

Complete our ONLINE SURVEY and enter in our draw for 1 grand prize of $500 credit to be applied on your electricity bill.  The $500 prize will be available to customers who did participate in the survey.  Survey end date is July 27th 2025.

You must have an active account with Hydro Hawkesbury to be eligible for the draw