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Billing & Payments

Payment Options

Payment Options

We offer many convenient methods of payment and solutions to control your budget.
Ebilling & Ecare

Ebilling & Ecare

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Pre-Authorized Payments

Pre-Authorized Payments

Control your budget. Pay the same amount each month based on your average consumption.  Access our authorization form and get started today!

  • Affordability fund

Services

Residential

Residential

This section offers tools to help you manage your Hydro Hawkesbury Inc.'s account.
Commercial

Commercial

This section offers tools to help you manage your Hydro Hawkesbury Inc. account.
Time of use rates

Time of use rates

Ontario's electricity market is changing. All homes and small businesses across Ontario will be billed for electricity using Time-of-Use rates.
Consumption Rates

Consumption Rates

View current consumption rates for Hydro Hawkesbury.
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COVID-19

In the present situation with the COVID-19, Hydro Hawkesbury is concerned with the health and safety of the public and our employees. 

As a preventive measure please note that our office is closed until further notice.  Our employees remain at your service.

We would like to inform you of the methods of payment available:

  • By cheque. Make cheques payable to Hydro Hawkesbury Inc. (with Canada post services or we have a night deposit box outside the building.) Return the top portion of your bill with your payment and write your Hydro account number on the cheque.
  • At most financial institutions, by phone, Internet or in-branch banking.
  • Pre-authorized payment.
  • By credit card, through our partner Paymentus at 1-877-480-3969 or by internet at    https://ipn.paymentus.com/otp/stde/hwh.  Until April 30th 2020, Hydro Hawkesbury will absorb the transaction fee applicable to your transaction.
  • Following the announcement from Prime minister Mr. Ford,  Hydro Hawkesbury will bill all Time of Use customers with the Off-Peak rate UNTIL MAY 31ST.

Hydro Hawkesbury can be reached by e-mail : service @hydrohawkesbury.ca,   telephone au 613-632-6689 et fax 613-632-8603

 

COVID-19 TOU RATES

COVID-19: Time-of-Use Rates 

The Government of Ontario is providing temporary emergency relief UP TO MAY 31 ST to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.

Starting March 24, 2020, the off-peak electricity price of 10.1¢/kWh applies to all three time-of-use (TOU) pricing
periods. The Ontario government intends for this pricing to be in effect  UNTIL MAY 31ST to support families and small
businesses during the COVID-19 pandemic. This applies to customers that pay TOU prices and that buy their electricity
from their utility. Customers of unit sub-meter providers that are in a building that pays TOU prices also benefit.
Customers do not need to take any action as the pricing applies automatically.
MIDNIGHT
NOON
Off-peak price applies all the time
(every hour of every day – weekdays,
weekends & holidays)
OFF-PEAK 10.1¢/kWh
MID-PEAK 10.1¢/kWh
ON-PEAK 10.1¢/kWh
Emergency time-of-use prices in effect

 

Global Adjustment (GA) charges

Ontario is deferring a portion of Global Adjustment (GA) charges for industrial and  commercial electricity consumers that do not participate in the Regulated Price Plan (RPP), starting from April 2020. The GA rate has been set at $115 per megawatt-hour.

The government intends to keep this relief in place through the end of June 2020.