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Billing & Payments

Payment Options

Payment Options

We offer many convenient methods of payment and solutions to control your budget.
Ebilling & Ecare

Ebilling & Ecare

Manage your account online. Fast, easy and secure. Simplify your operations and save paper.
Pre-Authorized Payments

Pre-Authorized Payments

Control your budget. Pay the same amount each month based on your average consumption.  Access our authorization form and get started today!

  • Affordability fund

Services

Residential

Residential

This section offers tools to help you manage your Hydro Hawkesbury Inc.'s account.
Commercial

Commercial

This section offers tools to help you manage your Hydro Hawkesbury Inc. account.
Time of use rates

Time of use rates

Ontario's electricity market is changing. All homes and small businesses across Ontario will be billed for electricity using Time-of-Use rates.
Consumption Rates

Consumption Rates

View current consumption rates for Hydro Hawkesbury.
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Electricity Safety Survey

Complete our ONLINE SURVEY and enter in our draw for 1 grand prize of $600 credit to be applied on your electricity bill.  The $600 prize will be available to customers of the following Utilities who did participate in the survey. (Hydro Hawkesbury, Hydro 2000, Hydro Embrun, Hearst Power Distribution, Chapleau PUC,  Northern Ontario Wires). Survey end date is March 31, 2020 and the Draw date April 3, 2020

You must have an active account with Hydro Hawkesbury to be eligible for the draw.

COVID-19

In the present situation with the COVID-19, Hydro Hawkesbury is concerned with the health and safety of the public and our employees. 

As a preventive measure please note that our office is closed until further notice.  Our employees remain at your service.

We would like to inform you of the methods of payment available:

  • By cheque. Make cheques payable to Hydro Hawkesbury Inc. (with Canada post services or we have a night deposit box outside the building.) Return the top portion of your bill with your payment and write your Hydro account number on the cheque.
  • At most financial institutions, by phone, Internet or in-branch banking.
  • Pre-authorized payment.
  • By credit card, through our partner Paymentus at 1-877-480-3969 or by internet at    https://ipn.paymentus.com/otp/stde/hwh.  Until April 30th 2020, Hydro Hawkesbury will absorb the transaction fee applicable to your transaction.
  • Following the announcement from Prime minister Mr. Ford,  Hydro Hawkesbury will bill all Time of Use customers with the Off-Peak rate for a period of 45 days.

Hydro Hawkesbury can be reached by e-mail : service @hydrohawkesbury.ca,   telephone au 613-632-6689 et fax 613-632-8603

 

COVID-19 TOU RATES

COVID-19: Time-of-Use Rates Suspended for 45 Days

The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.