Did You Know?
As a residential customer, approximately only 16% of your hydro payment goes to Hydro Hawkesbury Inc.
Did You Know?
As a residential customer, approximately only 16% of your hydro payment goes to Hydro Hawkesbury Inc.
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Emergency Preparedness

Preparing for an Emergency

  • If you require an uninterrupted supply of power, including for specialized medical equipment, you are advised to ensure that you have a back-up supply in place.
  • Have a first aid kit prepared with adequate supplies to keep you and your entire family self-sufficient in your home for at least three days. Be sure to include prescription medicine and contact lens solution.
  • Keep enough water to sustain you for three days without power. You need at least two bottles of drinking water per adult per day. Extra water is needed for cooking and washing.
  • Keep an emergency food kit in your home. Food should be easy to store with no need for refrigeration or cooking. Some suggested food items include: grain products, canned food (meat, fish, and soup), peanut butter, nuts, energy bars, non-perishable milk products, and pasta sauce dishes. Have additional supplies, such as cutlery, cups, plates and a manual can opener in your kit as well.
  • Keep several flashlights with fresh batteries and spare bulbs.
  • Make sure you have a battery operated or windup radio to stay in touch if there is no power. This will enable you to stay tuned into local media for updates.
  • Ensure you have a phone that does not require electricity.
  • Ensure your home has a battery-powered smoke detector and carbon monoxide detector to keep your family safe.

During Extended Power Outages

  • Unplug appliances and electronics to help avoid a power surge when electricity is restored.
  • If a power outage is expected to last for some time during the winter:
  • Shut off power to the water heater.
  • Shut off water at the main valve (usually found in the basement near the water meter).
  • Open taps to drain the pipes. Leave the taps open.
  • Drain appliances such as dishwashers and washing machines.
  • In the event of an ice storm (such as the Ice Storm of 1998), stay in your home for as long as you are safe, warm and can feed yourself.
  • Food in freezers will keep for 24 to 48 hours without power. Food in refrigerators will keep for up to 12 hours if the door is kept shut. If the power remains off for more than one day and the temperature is below zero, store perishable food in a cooler in an unheated garage or balcony.
  • If you use a fireplace for heat, check chimneys for creosote build-up or debris. Do not leave the fire unattended for long periods of time.
  • Close room doors to keep heat in a confined area.
  • Use flashlights. Candles can be a fire hazard. If you must use candles, place them in a non-combustible container away from drapes and carpet.
  • Barbecues and camp stoves should only be used outdoors.
  • If your garage door is stuck closed, pull the emergency release cord that hangs from most door openers, and then raise the door by hand.
  • Generators should never be used indoors as exhaust fumes could lead to carbon monoxide poisoning if they are not properly vented.
  • Plug your appliances directly into the generator. Only a licensed electrician should connect a generator to your home’s electrical panel. Generators that are incorrectly connected to the power grid could present a safety hazard to utility workers and a potential technical risk to the distribution network and neighbouring customers.



Dear Customer,

Hydro Hawkesbury Inc. will be updating its online portal to serve you better.

YOUR ATTENTION IS NEEDED: Keep a copy of your last bill either print or save a copy to have all the information on hand. You will receive another email asking you to create Your Username & Password for My Account when the new portal is live.


When the new portal is available on June 25, 2024, you must create a new username and password to access the updated My Account portal and begin exploring the newest tools and features.


IMPORTANT! Links to the previous portal will no longer be valid and you will be unable to login. Once you've created a new username and password, your consumption and billing data will be available for viewing/accessing in the updated My Account online portal.


Have questions and want to talk to us?
Contact Customer Service at service@hydrohawkesbury.ca or 613-632-6689 to verify these instructions, or if you need assistance with creating a new username or creating your password. We can be reached during regular business hours - Monday to Friday 9:00 a.m. to 4:00 p.m.