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Emergency Preparedness

Hydro Hawkesbury Inc. recommends that customers keep essential supplies on hand in the event of an emergency. Be prepared, and follow these helpful tips to stay safe in case of an extended power outage.

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Trees and Lanscape

Trees & Surface Finishing

It is your responsibility to ensure that any landscaping or surface finishing does not encroach into Hydro Hawkesbury's overhead or underground electrical distribution system or easements once the proposed electrical servicing design is approved. The shrub or tree location and expected growth must be considered.

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Call Before You Dig!

Starting June 17, 2013, under Bill 8, you must communicate with ONTARIO ONE CALL to obtain an underground locate. Call 1-800-400-2255 to put in your request.

Underground networks of services including power lines might be buried on your property. Accidentally hitting one can cause injury, property damage and inconvenient outages. Plan before you dig.

If you are planning to put in fence posts, plant a tree, excavate for a pool, deck or a new addition then please call to have the service lines located. A locate will show where any underground hydro lines may be so injury to persons or damage to equipment may be avoided.

Call Ontario One Call at 1-800-400-2255 to book your FREE service appointment. This service is available 24 hours a day, seven days a week. Please call five full business days before you dig.

It's the Law.

Having your utilities located before you dig is required by law under the Ontario Occupational Health and Safety Act (see Construction Projects 228).

For additional important information, please contact our office at 613-632-6689.

Electrical Safety

Every day our employees face inherent dangers in their jobs. That's why safety is the number one priority at Hydro Hawkesbury and making sure that electricity is delivered safely is a consideration in everything we do.

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Call before you dig

Call before you dig

Electrical Permits

Electrical Permits

Time of use rates

Time of use rates

COVID-19

In the present situation with the COVID-19, Hydro Hawkesbury is concerned with the health and safety of the public and our employees. 

As a preventive measure please note that our office is closed until further notice.  Our employees remain at your service.

We would like to inform you of the methods of payment available:

  • By cheque. Make cheques payable to Hydro Hawkesbury Inc. (with Canada post services or we have a night deposit box outside the building.) Return the top portion of your bill with your payment and write your Hydro account number on the cheque.
  • At most financial institutions, by phone, Internet or in-branch banking.
  • Pre-authorized payment.
  • By credit card, through our partner Paymentus at 1-877-480-3969 or by internet at    https://ipn.paymentus.com/otp/stde/hwh.  Until April 30th 2020, Hydro Hawkesbury will absorb the transaction fee applicable to your transaction.
  • Hydro Hawkesbury can be reached by e-mail : service @hydrohawkesbury.ca,   telephone au 613-632-6689 et fax 613-632-8603

 

COVID-19 TOU RATES

COVID-19: Time-of-Use Rates 

COVID-19 Rate, starting June 1, 2020 and is intended to be in place until October 31, 2020.

 The Government of Ontario has introduced a fixed COVID-19 rate of 12.8¢/kWh for all time-of-use (TOU) electricity customers. Households, farms and small businesses who pay time-of-use electricity rates will be charged this rate 24 hours a day, seven days a week, starting June 1, 2020.

 


Customers do not need to take any action as the pricing applies automatically.
MIDNIGHT
NOON
Off-peak price applies all the time
(every hour of every day – weekdays,
weekends & holidays)
OFF-PEAK 12.8¢/kWh
MID-PEAK 12.8¢/kWh
ON-PEAK 12.8¢/kWh
Emergency time-of-use prices in effect

 

Assistance Program (CEAP)-Programme d'Aide (PAIEC)

 

PAIEC. Formulaire de  Demande pour le Programme d'Aide aux Impayés d'Énergie en raison de la COVID-19

Afin de connaitre si vous êtes éligible au Programme d'Aide du Gouvernement de l'Ontario, SVP cliquez sur le lien suivant  pdfPAIEC  pour accéder au Formulaire de Demande d'Assistance (résidentiel) ou  pdfPAIECcom  (commerciale). Si vous rencontrez toutes les critères ,  alors SVP le compléter et nous le retourner à :   service@hydrohawkesbury.ca

CEAP   COVID-19  Energy Assistance Program Application form

In order to acknowledge if you are eligible to the Government of Ontario Assistance Program, please click on this link   pdfCEAP   to access the Application Form (residential) or pdfceapcommercesen.pdf (commercial).  If you do meet all criterias, please complete the Application From et send it to:   service@hydrohawkesbury.ca