Did You Know?
As a residential customer, approximately only 16% of your hydro payment goes to Hydro Hawkesbury Inc.
Did You Know?
As a residential customer, approximately only 16% of your hydro payment goes to Hydro Hawkesbury Inc.
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Power outage reporting & information

Unplanned power outages can occur at any time due to weather conditions, construction damages, traffic accidents or equipment failure. Hydro Hawkesbury Inc. will always try to ensure that unplanned outages are kept as short as possible. In the event of an unplanned power outage our experienced linemen’s, will be on the scene to help restore the affected power system.

Before calling Hydro Hawkesbury Inc.

Check to see if the neighbours are affected too. If you notice that your neighbourhood is affected, turn off all appliances and lights. Leave one light on so you can tell when power has been restored. Be prepared.

Could it be a fuse or circuit breaker?

If your house is the only one affected, the problem could be that a fuse has blown or a circuit has tripped.

If your house has a fuse box, keep extra fuses available (make sure they are the right size). Keep a flashlight nearby; never change a fuse or reset a circuit breaker in the dark.

Call us.

If your power is still off after you’ve checked these things, report the power outage by calling this number during and after business hours.

TEL: 613-632-6689

Report a streetlight out

Thank you for taking the time to report a streetlight outage. The safety of our customers and community is important. To report a streetlight outage, please contact the Town of Hawkesbury by telephone at 613-632-0106 extension 2020.

 

NEW PORTAL

YOU RECENTLY RECEIVED AN EMAIL FROM HYDRO HAWKESBURY. IT'S NOT A SCAM

Dear Customer,

Hydro Hawkesbury Inc. will be updating its online portal to serve you better.

YOUR ATTENTION IS NEEDED: Keep a copy of your last bill either print or save a copy to have all the information on hand. You will receive another email asking you to create Your Username & Password for My Account when the new portal is live.

 

When the new portal is available on June 25, 2024, you must create a new username and password to access the updated My Account portal and begin exploring the newest tools and features.

 

IMPORTANT! Links to the previous portal will no longer be valid and you will be unable to login. Once you've created a new username and password, your consumption and billing data will be available for viewing/accessing in the updated My Account online portal.

 

Have questions and want to talk to us?
Contact Customer Service at service@hydrohawkesbury.ca or 613-632-6689 to verify these instructions, or if you need assistance with creating a new username or creating your password. We can be reached during regular business hours - Monday to Friday 9:00 a.m. to 4:00 p.m.